{"title":"Physiotherapy consultation in Dudelange","content":"**Any physiotherapy course in the Grand Duchy begins with a prescription from the doctor, followed by agreement from the health insurance fund, before the practitioner draws up an assessment and then begins the treatment. At the Pôle Equilibre & Santé practice in Dudelange, the formalities are handled by the team and the appointment is booked by telephone.**\n\n## How do I book an appointment at the practice?\n\nHere, no online platform: appointments are made **by telephone**, with a dedicated line depending on the treatment sought:\n\n- for physiotherapy, dial [+352 26 65 15 33](tel:+35226651533);\n- for osteopathy, call [+352 27 99 42 42](tel:+35227994242).\n\nThe practice is located at Bloc A, 48 Rue de la Libération, L-3511 Dudelange, in the heart of the city and easily reachable from Kayl, Rumelange or Bettembourg. The [Contact & access](/dudelange/contact) page brings together opening times and directions.\n\n## What to expect during the first appointment\n\nThis first appointment serves to carry out the **initial assessment**. The practitioner traces your history, asks about your symptoms, observes the affected region, assesses your mobility and your strength, then decides with you on the goals to achieve. It is this assessment that will guide the methods chosen and, where applicable, the use of certain devices from the [rehabilitation facilities](/dudelange/equipement).\n\nPlan to bring the same day:\n\n- the prescription written by your doctor;\n- your social security card;\n- any relevant medical documents (x-rays, operating report);\n- clothes in which you are comfortable.\n\n## Is a prescription required?\n\nYes. You need a **standardised physiotherapy prescription**, mentioning the nature of the treatment, as well as the number and frequency of sessions. The maximum number of reimbursable sessions varies depending on the reason:\n\n- **8 sessions** in the case of an ordinary condition, this ceiling rising to **24 sessions** when it concerns [manual lymphatic drainage](/dudelange/competence/drainage-lymphatique);\n- **16 sessions** following surgery, for [post-surgical rehabilitation](/dudelange/competence/reeducation-orthopedique);\n- **64 sessions** for so-called serious conditions listed in Appendix G of the fund's statutes — for example, progressive scoliosis, polyarthritis, multiple sclerosis, Parkinson's disease, hemiplegia or lymphoedema following lymph node dissection.\n\nA prescription from abroad is accepted as long as it contains all the required information and is worded in French, German or English.\n\n## The administrative process, step by step\n\nThe bulk of the administrative work falls to the practice:\n\n1. book your appointment within **31 days** following the date of the prescription, and bring it to the first visit;\n2. the practice sends the prescription to the fund to obtain its agreement;\n3. the fund issues in return a **support document** specifying the duration, the number of sessions and the applicable rate;\n4. once the treatment is completed, you pay only your share.\n\nKeep an eye on the deadlines: after a period of **3 months** from the prescription, sessions are no longer reimbursed. This period extends to one year in the case of a serious condition falling under Appendix G, and is limited to four months for care following surgery on the musculoskeletal system.\n\n## What level of reimbursement can you expect?\n\nAs a general rule, the [CNS](https://cns.public.lu/en/assure/remboursements/prestations-remboursees/prestations-paramedicales/kinesitherapeutes.html) reimburses up to **70%**. This rate rises to **100%** in several circumstances: patient under 18 years of age at the time of the prescription, serious condition listed in Appendix G, care following an intervention on the musculoskeletal system, and assessments provided for by the nomenclature.\n\nThe **third-party payment** mechanism saves you from having to pay the full amount upfront: you only pay your share, the fraction covered by insurance being invoiced directly to the fund. This system comes into play when the request for agreement comes from a physiotherapist practising in Luxembourg, which corresponds to the situation of the practice.\n\n## Frequently asked questions\n\n### How long is a session?\n\nEach treatment is **strictly individual**: the practitioner reserves a minimum of 20 minutes for you one-on-one, without ever following several people at the same time. This quality requirement arises from the rules of the fund.\n\n### Will I have to pay in full and then get a refund?\n\nNo. Third-party payment means that you only pay your share, with the practice billing the reimbursed portion directly to the fund. Paying the full amount is only necessary if agreement has not been requested by a physiotherapist based in Luxembourg.\n\n### What if I cancel at the last minute or arrive late?\n\nCancelling less than a day before the appointment, or walking through the door more than a quarter of an hour late, may result in a charge (code ZCP1), non-refundable, as long as these rules have been indicated to you in advance.\n\n### As a cross-border worker, what is my reimbursement?\n\nThe care provided at the practice, on Luxembourg soil, depends on the CNS. If you seek treatment in your country of residence, it is your local fund, and only it, which applies its own reimbursement rules.\n\n### Can I receive treatment at home?\n\nYes, provided that the doctor mentions it on the prescription; travel costs are then covered within the national territory. Discover our [home physiotherapy](/dudelange/domicile/kinesitherapie-domicile) offer.\n\n## Find out more\n\n- [Physiotherapy — definition](/dudelange/kinesitherapie/kinesitherapie-definition) — what is physiotherapy?\n- [Our skills](/dudelange/competences) — all of the practice's specialisms\n- [Our equipment](/dudelange/equipement) — the rehabilitation facilities\n- [Our team of physiotherapists](/dudelange/kinesitherapeutes) — the practice’s physiotherapists\n- [Ministry of Health](https://sante.public.lu/en.html) — regulated health professions\n"}